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JS GLOBAL Co.,Ltd.

Frequent Q&A

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CS CENTER

  • 02-3436-3650
  • OPEN
    AM 10:00 ~ PM 6:00
  • LUNCH
    PM 12:30 ~ PM 14:00
  • SAT, SUN, HOLIDAY OFF

BANK INFO

  • 기업은행 002-102383-01-010

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          Frequent Q&A

          Frequent Q&A
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          20 [[ETC]] [CUSTOMER SERVICE]Office Hours   
          • 답변
          • Please contact CUSTOMER SERVICE at +82-2-3436-3650 between

            AM 10:00 ~ PM 06:00, Weekdays only.

            (Lunch Time PM 12:30 ~ PM 02:00)

            Not available on weekends and holidays.

          19 [[Refund requests]] [EXCHANGE or REFUND]How do I exchange or refund?   
          • 답변
          • Please kindly let us be advised on what item you would like to exchange or refund with the reason to [1:1 inquiry board] or Customer Service(+82-2-3436-3650). We will check and handle it as soon as possible.


            ※ If you try to exchange/refund because you are not completely satisfied with a Glow Loudey purchase or gift for any reason, you have to pay the round-trip delivery fee. 

            (Return address: 4th flr., JS GLOBAL bldg., 598, Olympic-ro, Gangdong-gu, Seoul, Republic of Korea)

          18 [[Refund requests]] [EXCHANGE or REFUND]When not available to exchange or refund   
          • 답변
          • When a exchage/refund period is ended.

            When the item is lost or damaged with your personal responsibility.

            When the value of items remarkably is reduced on account of your using or consuming items.

            When the value of items remarkably is too reduced to resell due to the passage of time.

          17 [[Refund requests]] [EXCHANGE or REFUND]The standard of exchange and refund available   
          • 답변
          • You have 7 calendar days to return an item from the date you receive it when you are dissatisfied for any reason.


            If the item you receive are different from the advertisement contents, you have 3 calendar days to return the item from the date you receive it and 14 calendar days from the date you recognize the difference.

          16 [[Refund requests]] [EXCHANGE or REFUND]Who has to pay delivery fee when exchanging/refunding?   
          • 답변
          • It is free when an item is damaged or wrong item is delivered, but you have to pay the round-trip delivery fee
            when you try to exchange/refund with your being dissatisfied with an item for any reason.

          15 [[Delivery Guide]] [Delivery Guide]Is overseas delivery possible?   
          • 답변
          • If you pay an extra delivery fee, it is. Please let us be advised on the details to [1:1 inquiry board] or CUSTOMER
            SERVICE(+82-2-3436-3650).

          14 [[ETC]] [Item Delivery]When wrong item is delivery, what shoud l do?   
          • 답변
          • We are sincerely sorry about the wrong delivery. Please contact us to [1:1 inquiry board] or CUSTOMER
            SERVICE(+82-2-3436-3650).

          13 [[Delivery Guide]] [Delivery Guide]How do I know delivery tracking?   
          • 답변
          • Go to [MYINFO] at the upper sider of glow loudey website → you can check it at [ORDER/DELIVERY DETAIL]. 

          12 [[Delivery Guide]] [Delivery Guide]How much is the delivery fee?   
          • 답변
          • Normal one is KRW 2,500, but there might be an extra fee when delivering to a mountain/island area.

          11 [[Delivery Guide]] [Delivery Guide]How long does it take to deliver?   
          • 답변
          • Ordered items are normally delivered in 2 business days after payment is completed.

            However, we will notify or individually contact when ordered items are lack/out of stock or delivery is delayed due to holidays.

          10 [[Mileage & Event]] [Mileage & Event]How do I check mileage or coupon detail?   
          • 답변
          • Go to [MYINFO] at the upper side of Glow Loudey website. 

            You can check your mileage and coupons at [My Coupon] or [My Mileage].

          9 [[Mileage & Event]] [Mileage & Event]How do I know the valid date of mileage?   
          • 답변
          • Your mileage saved with your purchase will be expired after accumulated.

            Except for the above, you can check at [MYINFO] at the upper side of Glow Loudey → [My Coupon] or [My Mileage].

          8 [[Order & Payment]] [Order & Payment]How do I check my order status?   
          • 답변
          • You can check your order status at [MYINFO] at the upper side of Glow Loudey → [My Order/Delivery].

          7 [[Order & Payment]] [Order & Payment]How do I change payment method?   
          • 답변
          • It is not possible to change payment method. If you want to, please cancel your order and kindly place an order again.

          6 [[Order & Payment]] [Order & Payment]I already arranged the payment, but the system says I did not.   
          • 답변
          • When the names of depositor and orderer are different.

            - when the amount of deposit is less or more than the order.

            - when the deposit bank is different from the bank you set up when placing your order.

            - as above, when a purchase order is different from depositor's information, direct deposit system does not work.

            In the case of it, please let us be advised on the details to [1:1 inquiry board] or CUSTOMER SERVICE(+82-2-3436-3650). We will handle it as soon as possible.

          5 [[Order & Payment]] [Order & Payment]I had already arranged the payment, but the order was cancelled.   
          • 답변
          • If the depositor's name is not the same as what you fed when placing the order or you do not arrange the payment in 7 calendar days, the order is automatically cancelled.

          4 [[Order & Payment]] [Order & Payment]How many days do I have if I make a deposit without a bankbook?   
          • 답변
          • Please kindly make a deposit with the same name as orderer's in 7 calendar days.

          3 [[Order & Payment]] [Order & Payment]What are the payment methods?   
          • 답변
          • You can pay with one of the below five payment methods.


            1) Deposit without a bankbook

            2) Virtual account

            3) Account transfer

            4) Cell-phone

            5) Credit card

          2 [[Member Information]] [Member Information]I forgot my ID and PW.   
          • 답변
          • If you forget your ID and PW, go to [Find ID/PW] below login window and verify yourself using the verifying means or enter your name/ID/email address used when signing up and autonomoius system numbers,

            the system will send your ID or PW information to the email address.

          1 [[Member Information]] [Member Information]How do I change my personal information?   
          • 답변
          • Go to [MYINFO] at the upper of the websit after login, you can change your personal information.

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